CASE STUDY
Crown Commercial Service
Making digital learning accessible, relevant, and effective across the public sector.
The Crown Commercial Service (CCS), the UK’s largest public procurement organisation, partnered with Omniplex Learning to modernise their learning strategy, upskill their workforce, and make complex, legislative topics more accessible to all employees.
About CCS
The Crown Commercial Service (CCS) is the UK’s largest public procurement organisation, helping the public sector save time and money when buying common goods and services. CCS works across central government, local authorities, and other public sector bodies to deliver commercial solutions that support public service delivery.
Products used:
Training
Bespoke content design
Building a future-ready learning culture at CCS
Flexible, blended learning
With time scarcity being one of CCS’s biggest hurdles, Omniplex Learning helped implement a flexible, blended learning approach that respected learners’ time. Combining short-form digital content with practical, in-person sessions that focused on real-world application rather than theory.
Inclusive digital experiences
CCS’s workforce had varied levels of digital confidence, creating accessibility challenges. We designed intuitive, easy-to-navigate learning experiences and provided tailored training for CCS’s internal team, helping them better support all learners.
Relevant, role-based content
Off-the-shelf content wasn’t cutting it. We collaborated with CCS and their subject matter experts to create high-impact, relevant e-learning, including teaser videos, microlearning, and blended resources that spoke directly to learners’ day-to-day challenges.
Empowering change
As CCS prepared for one of the biggest procurement reforms in decades, we supported them in creating a change-management programme that helped learners understand the need for change, process their emotions, and feel confident adapting to new ways of working.
See what CCS had to say
The results
Higher learner engagement
An impressive 85% completion rate on change-management programmes shows that the content resonated with employees and fit seamlessly into their working day.
Increased learner confidence
Learners reported a stronger understanding of why change was happening and felt more equipped to navigate it, a crucial outcome during a time of major reform.
Organisation-wide impact
Even non-commercial colleagues now engage with and understand complex topics like procurement legislation, demonstrating improved reach and accessibility.
Stronger internal capability
With tailored support from Omniplex Learning, CCS’s L&D team has gained a deeper understanding of instructional design, empowering them to deliver better learning in-house.
“No matter who we work with within the organisation at Omniplex Learning, the same standard of service, the same need to be able to help us and understand our needs comes across. There’s a consistency of service and recognition of treating us as a unique organisation, so we don’t feel like one of many.”
Janet Moore, Learning and Development Business Partner
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